The Calls Warehouse | Business Telecom Health Check V1

Your details.

We need this so we know who the result belongs to and how to contact you if you ask for help.

Business name *

Contact name *

Email address *

Phone number *

Business postcode *

Best way to contact you *

What do you use now?

Tick the services your business uses.

What do you use for the business? *

Internet / broadband Phone system through the internetSometimes called VoIP Old-style phone linesTraditional landlines Business mobiles/SIMs Backup internet4G router or spare connection Business energy Not sure

Roughly how many people use the phones or internet? *

Do you feel clear on what you are paying for? *

Does your current setup do what the business needs? *

What do you need it to do?

Your bill and contract.

This checks whether your bill is clear, whether the price has gone up, and whether anything old may still be charged.

Do you know roughly what the phone/internet bill is each month? *

Has the bill gone up over time? *

Do you know when the contract ends? *

Do you have more than one supplier? *

Could there be old services still on the bill? *

Is there anything on the bill you are not sure about? *

Could you send us a bill later if needed? *

Your internet.

This checks whether your internet works well enough for the things your business needs.

What kind of internet do you have? *

Who is your internet with?

Does the internet cut out or slow down? *

If the internet goes off, what happens? *

Do you have another way to get online if it goes off? *

Main internet problem *

What needs the internet to work? *

Phones Card machines Online systems / apps CCTV Staff working away from site Tills Booking systems General internet only Not sure

Your phones.

This checks how customers ring you and whether any numbers are important to keep.

How do customers ring you? *

How many people answer business calls? *

Do you use desk phones, phone apps, or mobiles? *

Do callers press options, like “press 1 for sales”? *

Do you use voicemail? *

Do you record calls? *

Are customer calls being missed? *

Are there any phone numbers you cannot afford to lose? *

Are there any extra lines or numbers you are not sure you still need? *

Do you know what all your phone lines and numbers are for? *

What do you want help with?

This helps us understand what matters most to you.

Why are you doing this check? *

What would be most useful? *

Anything else we should know?

I agree that The Calls Warehouse can contact me about this Health Check.We will use this to respond to your enquiry. This is not a fault report and does not mean you need to change provider.

Your result

What looks okay

Worth checking

Simple breakdown

What to do next

This result is based on your answers. It is a guide, not a fault report. If something is not working now, it should be checked as a fault.

Check your business phones and internet in plain English.